Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ITjure F.Z.E ("Company", "we", "us", or "our"), a company registered in the Ajman Free Zone, United Arab Emirates, governing your access to and use of the MEMOPAI service ("Service"), including any website, WhatsApp chatbot, or related applications operated by us.

By initiating a conversation with the MEMOPAI WhatsApp number, sending a message, or otherwise using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use the Service.

2. Service Description

MEMOPAI is an AI-powered reminder assistant that operates entirely within Meta's WhatsApp Business Platform. The Service enables you to:

• Create reminders by sending text or voice messages in natural language (Croatian, Bosnian, Serbian, or English)
• Schedule one-time and recurring reminders (daily, weekly, monthly, or custom intervals)
• Receive scheduled reminder notifications via WhatsApp
• List, modify, snooze, or delete your reminders

MEMOPAI is a software service. We do not own, operate, or control WhatsApp. Your use of WhatsApp is governed by Meta's Terms of Service in addition to these Terms.

3. Eligibility & Accounts

To use the Service you must:

• Be at least 16 years of age (or the minimum age required to use WhatsApp in your jurisdiction, whichever is higher)
• Have a valid WhatsApp account on a phone number you lawfully control
• Provide accurate information when prompted, and keep it current
• Be solely responsible for all activity associated with your phone number on the Service

A MEMOPAI "account" is created automatically the first time you message the Service and is identified by your WhatsApp phone number. You can request deletion of your account at any time (see Section 11).

4. Plans, Pricing & Billing

4.1 Free Tier

New users receive five (5) free reminders to evaluate the Service. Once the free quota is exhausted, you must upgrade to a paid plan to continue creating new reminders. Existing scheduled reminders will continue to fire even after the quota is used.

4.2 Paid Plans

We offer the following paid plans, billed in EUR via Stripe:

• Pro Monthly — €3.99 per month, billed monthly, unlimited reminders
• Pro Annual — €32 per year, billed annually, unlimited reminders (≈ 33% saving vs. monthly)
• Lifetime — €399 one-time, unlimited reminders for the lifetime of the Service

4.3 Billing & Renewals

Subscriptions automatically renew at the end of each billing cycle at the then-current price unless you cancel before the renewal date. You can cancel at any time by messaging the Service or emailing info@itjure.com. Cancellation takes effect at the end of the current paid period.

4.4 Price Changes

We may change prices for new subscriptions at any time. For existing subscribers, we will give at least 30 days' notice of any price change, after which continued use constitutes acceptance of the new price.

4.5 Refunds

Subscription fees are non-refundable except where required by applicable law. The Lifetime plan is refundable within 14 days of purchase if you have not exceeded the free-tier usage. To request a refund, contact info@itjure.com.

4.6 Failed Payments & Taxes

Failed payments may result in suspension of new-reminder creation until the issue is resolved. You are responsible for any taxes applicable in your jurisdiction; prices shown do not include VAT unless stated otherwise.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or third-party right (including Meta's WhatsApp Business Policies and Commerce Policy)
• Create reminders containing illegal content, harassment, hate speech, threats, sexually explicit material, or content that exploits minors
• Send spam, bulk-message third parties via reminders, or use the Service to circumvent WhatsApp's messaging limits
• Use a phone number you do not lawfully control, or impersonate another person
• Attempt to reverse-engineer, decompile, scrape, or otherwise access the Service except through the interfaces we provide
• Probe, scan, or test the vulnerability of the Service, or interfere with its operation
• Use the Service for any commercial messaging product or to build a competing service

We reserve the right to suspend or terminate access for any breach of this section, with or without notice, at our sole discretion.

6. AI-Generated Output

MEMOPAI uses third-party large-language-model providers (currently OpenAI) to interpret your messages and extract intent, time, and recurrence. AI output can be inaccurate, incomplete, or misinterpreted.

You are solely responsible for verifying that scheduled reminders are correct. We do not guarantee that every reminder will be parsed, scheduled, or delivered correctly, and we are not liable for missed appointments, missed medications, missed deadlines, or any other consequence of a missed, delayed, or misinterpreted reminder.

7. Service Availability

We provide the Service on an "as is" and "as available" basis. We do not guarantee uninterrupted availability. Reminder delivery depends on third-party infrastructure (WhatsApp/Meta, OpenAI, Supabase, Stripe, our cloud providers) that is outside our control. We may modify, suspend, or discontinue the Service or any feature at any time, with or without notice.

8. Intellectual Property

The Service, its source code, design, logos, the "MEMOPAI" name, and all related branding are owned by ITjure F.Z.E and are protected by copyright, trademark, and other intellectual-property laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal reminder needs in accordance with these Terms. No other rights are granted.

You retain all rights in the message content you send to the Service. By sending content, you grant us a worldwide, non-exclusive, royalty-free license to process, store, and act on that content solely as necessary to provide the Service to you (including transmitting it to AI sub-processors for parsing).

9. Third-Party Services

The Service depends on, and inter-operates with, the following third parties whose terms also apply to your use:

• Meta / WhatsApp — message transport and delivery
• OpenAI — natural-language parsing
• Supabase — database, scheduling, and edge functions hosting
• Stripe — payment processing

We are not responsible for outages, policy changes, account terminations, or any other action of these third parties. See our Privacy Policy for how we share data with them.

10. Disclaimers & Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
• We do not warrant that reminders will be delivered on time, will be correctly interpreted, or will be delivered at all.
• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunities, goodwill, or any harm arising from missed reminders.
• Our total aggregate liability arising out of or in connection with the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) €100.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Termination

You may stop using the Service at any time. To delete your data and account, send the word "obriši" / "delete" to the Service, or email info@itjure.com.

We may suspend or terminate your access immediately, without prior notice, if we believe in good faith that you have violated these Terms, that the Service is being misused, or that termination is necessary to protect us, our users, or third parties. Upon termination, your right to use the Service ceases; sections that by their nature should survive (Sections 6–13) will survive.

12. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles. Any dispute that cannot be resolved through good-faith negotiation within 30 days shall be submitted to the exclusive jurisdiction of the courts of Ajman, UAE, except where mandatory consumer protection law in your country of residence provides otherwise.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by updating the "Last Updated" date and, for paid users, by sending a notification message via WhatsApp or email at least 30 days before the change takes effect. Continued use of the Service after a change constitutes acceptance.

14. Contact

Questions about these Terms? Get in touch:

ITjure F.Z.E
B.C. 1302456, Ajman Free Zone C1 Building
Ajman Free Zone, United Arab Emirates
Email: info@itjure.com